Privacy notice

Last updated: November 2026

This notice explains what information we collect when you get in touch with us, how we use it and the choices you have. We keep it short and in plain English.

Who we are

RSD Glass Works Limited is the "controller" responsible for your information. We are registered in Scotland, company number SC282519.

What we collect

When you send us an enquiry through our website, by email or by phone, we collect the information you choose to give us. That may include:

• your name, company name, email address and phone number
• the products you're interested in, the type of project, your timescale and the project location
• any project details, sizes, drawings or photos you share

We don't ask for, and you don't need to send, any sensitive information such as health details.

How we use it

• to reply to your enquiry and give you advice or a quotation
• to plan, carry out and manage any work you ask us to do
• to keep the business and financial records we're required to keep

We won't add you to a mailing list or send you marketing unless you ask us to.

Our lawful basis

Under UK data protection law we use your information because:

• you've asked us to take steps before entering into a contract, such as preparing a quotation
• it's needed to carry out a contract with you, if we do work for you
• we have a legitimate interest in responding to business enquiries and running our business
• we have a legal obligation to keep certain records, for example for tax

Who we share it with

We never sell your information. We only share it with:

• companies that help us run our website and email, including the service that delivers website enquiries to our inbox. They may only use your information on our instructions.
• our professional advisers, such as our accountants, where needed
• anyone we're required to share it with by law

If any of these providers store information outside the UK, we make sure the safeguards required by UK data protection law are in place.

How long we keep it

We keep enquiry details only for as long as we need them to deal with your enquiry and any work that follows, and to meet our legal and accounting obligations. After that, we delete them securely.

Cookies

This website doesn't use cookies, analytics or advertising trackers, and our fonts are hosted on our own site. If you click our address, it opens Google Maps, which has its own privacy policy.

Your rights

You have the right to ask for a copy of the information we hold about you, and to ask us to correct it, delete it or limit how we use it. You can also object to us using it. To make a request, contact us using the details above. We'll respond within one month.

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it last changed.